On Site Support Services

Onsite Support :  Where Expertise Meets Accessibility.

Partnering with your Facilities or IT provider, we recognize the necessity for top-tier AV technology management services to ensure service excellence and high client satisfaction.

AVID is a trusted partner for many clients, working directly or through allied service providers to deliver specialized hands-on expertise that supports their business operations.

Our onsite teams feature some of the industry’s best CTS-certified AV technicians, led by experienced team leaders who oversee service delivery. This includes meeting support, infrastructure checks, training, reporting, monitoring, and event management as needed.

Dedicated Field Support Engineers :   Expertise at Your Location. Our team of specialists is ready to assess and address issues on-site whenever necessary.

Our in-house team of skilled field support engineers is dedicated to delivering top-tier AV support. Each engineer is highly trained and certified, with deep expertise in diagnosing, resolving, and maintaining AV systems of all complexities. We work closely with every client to create a tailored Service Level Agreement (SLA), guaranteeing on-site support and a swift response time suited to their needs.

Our engineers’ specialized knowledge in AV allows them to provide seamless fault resolution, routine preventative maintenance, and, when necessary, access to loan equipment to minimize downtime. Beyond their technical expertise, our engineers are effective communicators, ensuring that all stakeholders remain informed and confident throughout the support process.