Help Desk Services

Help Desk Services : 

Expert Support: Flexible and Cost-Effective Help Desk Solutions.

We set the highest standards in the AV industry for customer support services.

Our support solutions are designed for organizations that need prompt, adaptable frontline assistance. Our dedicated team delivers exceptional customer service, backed by a skilled technical team capable of resolving any issue.

With 24/7 availability, we offer the peace of mind your users need to fully leverage their AV investment, boosting productivity and reducing operational costs.

AVID offers a tailored portfolio of advanced support options to meet diverse client needs. Whatever your requirements, our professionally trained Help Desk team is here to provide fast, efficient solutions.

Measuring Our Services:
Evaluating ourselves to maintain the quality of our services, is a necessary need to be done after every project in order to enhance the quality of our services. AVID measures ourselves against KPI’s and SLA depending on our response versus resolution statics. Aging and backlogs are constantly monitored to optimize our services. Root cause analysis are done with every project to ensure repetitive incidents do not take place and to nip any kind of issues arising that might compromise the quality of work delivered to our clients.

Remote Monitoring Solutions:  Effective system design enables most issues to be resolved remotely.

Remote monitoring and management of your AV technology are key to achieving maximum service uptime and cost efficiency.

Our remote services allow us to preventatively detect, address, and resolve most issues before they impact your operations. When necessary, we escalate to on-site support, fully aligned with your specific support procedures.

With around-the-clock monitoring, our remote team ensures consistent, uninterrupted support—eliminating the service gaps that can occur with traditional support models.