Help Desk Services

AVID’s role of a AV integrator does not just end with the installation and the integration of your AV Systems, we provide value added support to all our clients that requires any kind of assistance or any support that is required. This is why we offer unlimited help desk support so for our clients. AVID being is the first in the AV Indian Industry to have a support team with a toll free number and a dedicated support team reachable around the clock that means 24/7/365. The support team consists of well experienced and trained individuals that provides telephonic and video conference call support for any kind of online assistance. We provide a one point contact through a proper fault management system which can be tracked to a closure.

Measuring Our Services:
Evaluating ourselves to maintain the quality of our services, is a necessary need to be done after every project in order to enhance the quality of our services. AVID measures ourselves against KPI’s and SLA depending on our response versus resolution statics. Aging and backlogs are constantly monitored to optimize our services. Root cause analysis are done with every project to ensure repetitive incidents do not take place and to nip any kind of issues arising that might compromise the quality of work delivered to our clients.